Customer Experience

Customer Experience Officer

Abuja · Hybrid · Full-time

Be the bridge between our products and customers by ensuring every interaction is smooth, helpful and human.

About the role

We're looking for a Customer Experience Officer to elevate service quality and customer satisfaction across touchpoints.

You'll collaborate with operations, product and support teams to identify pain points and improve service journeys.

What you'll do

Handle customer escalations with empathy and speed.
Identify recurring service issues and recommend solutions.
Track experience metrics and service-quality indicators.
Coordinate with teams to close customer feedback loops.
Contribute to playbooks and service improvement initiatives.

What we're looking for

Experience in customer service or customer experience roles.
Strong communication and conflict-resolution skills.
Ability to stay organised in high-volume environments.
Empathy, professionalism and attention to detail.
A proactive mindset focused on continuous improvement.

What you'll get to do

Shape the quality of customer experiences every day.
Collaborate with teams across the business.
Drive improvements with visible customer impact.
Grow in a customer-first organisation.

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